Terms of use

Version 2026-11-09 · in force from 9 November 2026

These terms are the rules for using the Green Mentor app and this website: who may use them, what you may post, what is not allowed, and what happens when the rules are broken. They are separate from our privacy policy, which says what we keep about you and why.

Who we are

Green Mentor is the name of an Android app and of this website, greenmentor.app. It is not a person or a company. The person legally responsible for both is the account holder that Google Play shows under “About the developer” on the app's page in Google Play; in these terms, “we” and “us” mean that person. To reach us, write from Help and feedback in the app's menu, or to support@greenmentor.app.

Who may use Green Mentor

You must be 13 or older. Nobody under 13 may have an account.
If you are 13 to 17, you need the permission of a parent or legal guardian. They give it on greenmentor.app with their own Google account, and can see it or take it back at any time on greenmentor.app/guardian. At 18 the permission ends by itself, and the account is wholly yours.
Give your real date of birth. The app asks it once, when you create the account; if it is wrong, tell us through Help and feedback.
One account per person. You sign in only with your own Google account, and we never ask for your Google password. Keep your phone and your Google account safe: you can be signed in on at most two phones at a time, and you can see them and sign one out in the app.

What the app gives you

Green Mentor is free to use.
Discover's articles are general information for learning. We check each fact against its source and link it, but an article is not professional advice, and Green Mentor is not a government service: where an article and its official source differ, the source is right.
Finance only keeps your own accounts. It does not send, receive or lend money, and it is not legal, tax or investment advice.
Prayer times in the app are for Dhaka.

Your posts in the Store

Once the Store is open, members aged 18 and over can post two things there that other members see:

Reviews, only of a product you bought and received: one review for each product, however many times you buy it. You can change or delete your review at any time.
Questions about a product. Your question shows to others once the Store team answers it.

Posts show without your name; a review carries the Verified purchase label. The Store team may answer a review or a question where everyone sees it. The Store's own staff never write reviews. Gold, Star or anything else is never given for a review, and a review is never hidden because its rating is low.

Before you post, the app asks you to accept these terms. What you write stays yours; by posting it, you let us keep it and show it to other members in the app for as long as it is posted. Your reviews and questions are deleted with your account.

What is not allowed

In anything you post that other members see (Store reviews and questions, and topic requests in Discover), never post:

Abuse, harassment, bullying or threats against anyone.
Hate: attacking or insulting people for their religion, race, ethnic group, caste, gender, disability or anything like these.
Sexual content, nudity or sexual words.
Anything that puts a child at risk, above all child sexual abuse and exploitation. We have zero tolerance for it: we remove it, may close the account for good, and report it to the authorities as the law requires.
Personal information of anyone, yours or another person's, such as a phone number, an address, an e-mail address or an ID number.
Advertising, links, coupon codes or contact details.
Anything illegal, or anything that helps someone break the law.
Spam, or words that have nothing to do with the product or the topic.
Fake reviews: a review of something you did not use, a review written for a reward or for payment, or a review by someone who sells the product or works for its seller.
Pretending to be someone else, or to be Green Mentor's staff.

Messages to Help and appeals are read only by our staff. The same rules apply to them, except that you may give your own details there when we need them to help you.

Reports, blocking and what we do

Any member can report a post that breaks these rules. Our staff look at the reports.
You can block the author of a post. Their posts are then hidden for you only.
A post that breaks these rules is hidden, and the reason shows in its place. We hide a post; we never change your words.
Our staff may stop a member from posting for 7 days, for 30 days, or until they lift it.
Breaking the rules can also bring a warning or a restriction on your account, as the next part says.

When the rules are broken

A person on our staff decides, never the app by itself. The rules are: cheating to get Gold or Star; using several accounts for rewards; spam or fraud; harassment or threats; pretending to be someone else; illegal activity; child safety; and breaking any other rule of the app.

Staff can give a warning, which stops nothing, or a restriction: holding your Gold and Star for 7, 14 or 30 days, or closing the account for 7 or 30 days. An account is closed for good only for illegal activity or child safety, or after at least two earlier restrictions within 90 days.

The app shows you each warning or restriction and its rule, and you can appeal each one twice; a person answers in Help. While an account is closed, Help, a copy of your data and deleting the account stay open. If it looks as if someone else used your account, we may close it for a while to keep it safe; that is not a punishment.

Gold and Star

Gold and Star are reward points inside the app, never money. They have no money value: they cannot be bought with money, sold, turned into money or moved to another account, and they are never given for watching or tapping ads. They are used only inside the app, such as for passes, and never in the Store. The full rules are on Gold, Star and passes, the same as Gold and Star terms in the app.

The Store

Once it is open, the Store sells real products for money. Only members aged 18 and over can buy; members aged 13 to 17 can keep a wishlist and ask to hear when something is back. For now, you pay in cash on delivery. Orders, prices, delivery, returns and refunds follow the Store's Terms of sale, Return policy and Delivery information, which the app shows in the Store before you order; an order follows the versions in force when it was placed.

The app shows ads from Google AdMob, only inside the content, and every ad is rated G, for everyone. Under 18, or while we do not know your age, ads are never chosen from what you do or who you are. Where the law asks, the app asks for your consent first. A pass taken with Gold can turn ads off.

Your account

You can delete your account at any time: in the app, under My profile, then Login and security, then Delete account; or without the app, as how to delete your account explains. You are signed out on every phone at once, and after 30 days everything is deleted for good; signing in again before then cancels the deletion. A few records stay, as that page says.

Changes to the app

We may add, change or stop a feature. During maintenance a part of the app may pause for a while, and sometimes the app must be updated before you can go on.

Changes to these terms

When these terms change, the new version gets a new date and appears here, and the app asks you to accept it before your next post. This is the first version; later, every earlier version stays listed on this page with its date.

Our responsibility

We work to keep Green Mentor correct, safe and running, but we cannot promise that it will always be available or free of mistakes. Nothing in these terms takes away a right you have under the laws of Bangladesh.

Law

These terms follow the laws of Bangladesh.

Questions

For any question about these terms, write from Help and feedback in the app's menu, or to support@greenmentor.app.